Over the last few years, self-checkout counters have seen a massive surge around the country. Stores like Walmart, Kroger, and Target were a few of the first major retail stores to implement the technology. According to Forbes, this serves two purposes:
- Expedites consumer shopping cycle
- Reduces overheads
Here are a few more benefits that you need to know of:
Fewer Employees To Pay
The Coronavirus crisis has put a large number of businesses in a financial crunch. Sales have significantly fallen, and paying salaries has become difficult. As a result, businesses around the world are compensating for the losses by laying off employees.
With self-checkout technology in place, businesses can cut down on hiring and salary expenses. Stationing a single employee to oversee multiple kiosks would be enough to make sure everything runs smoothly. Thus, incurring lower overhead costs.
Back in the year 2004, McDonald’s conducted a survey to see how their customers wanted their meals served. Surprisingly, it turned out that consumers were spending 30% more through self-service kiosks. This was because most of them didn’t like the idea of an individual standing behind the register and judging their food choices. They can take as much time to decide the order without a cashier fretting over it. In short, self-checkout kiosks give your consumers an increased sense of privacy and control over what they order.
It’s easier for anyone who wouldn’t want a one-on-one interaction with sales personnel. There are no long queues. Since COVID-19 calls for physical distancing, employees don’t have to worry about exchanging cash with customers or being in close proximity with other shoppers.
Takes Up Less Space
Self-checkout kiosks take up lesser space compared to a traditional cashier system. This means you can fit in multiple kiosks in a small area and make better use of your store space. The remaining space can be recoupled and repurposed to fit in extra inventory, especially if you’re a small footprint store. This could give your store a major revenue boost.
A self-checkout kiosk is comparatively easier to maintain and clean. This saves time to focus on creating a pleasant environment for shoppers.