Unattended payment solutions have been here for a long time for example in parking areas, departmental stores and offices. However, unattended payment kiosks that accept credit card or NFC are still not as common as the ones that accept cash. Things are changing tough, as more and more retailers are realizing the importance of accepting the popular forms of payment.
If you are considering installing an unattended payment kiosk in your store or office, here are some important considerations to keep in mind:
The EMV liability was shifted on to the retailers last year, so it is important to ensure that the technology you are installing is in compliance with the law. The law applies to all unattended payment platforms, such as vending machines.
Retailers with no EMV technology will be liable to pay for any kind of fraud that takes place due to credit card skimming.
NFC stands for near-field communication, such as Android Pay, Samsung Pay and Apple Pay. NFC is becoming a popular form of payment and customers expect its availability in most places.
NFC is intended to bring about a behavioral change, where customers use their Smartphone to pay for any kind of product or services. All unattended payment solutions should adopt NFC in order to keep up with the ever-changing landscape of payment solutions.
All unattended payment solutions have in-built software that is needed to be updated on a regular basis. The software must work smoothly in order to keep the customers satisfied and make them come back. If any customer faces an issue even once, he/she are unlikely to ever use that kiosk again.
Regular checking and updates will ensure that the software keeps working seamlessly.
Whenever a customer is making a payment at an unattended payment kiosk, they need to be every bit as sure that they’re information is safe as in an mPOS or POS. This is particularly important when customers are buying big-ticket items such as phones, tablets or pharmaceutical items.
To protect data from cybercriminals, security measures like the P2PE (point to point encryption) and tokenization should be used by every payment solutions provider. P2PE encrypts the data when it is travelling from the payment point to its authorization, whereas tokenization secures the payment information when it is stored in the system.
Last but not the least, the durability of the payment is also very important. Payment kiosks, especially the outdoor ones, need to be durable enough to withstand the outdoor elements twenty four hours in a day. There will be thousands of people using it; this means that they will also have to face a lot of wear and tear.
They must have environmental protection, such as wind, rain etc., as well as shock protection, (force or impact). Don’t forget that there is sensitive data being processed by the kiosk, so durability is also an important safety measure.